Ecom Express — shipment awb [protected]

Pooja Gauda

Address:

ITC 6,TechMahindra, Electronic City Phase II , Bangalore, Gate2, 560100

Hi team,

I got the below message yesterday

"dear customer, your shoppers stop"pre-paid"shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: [protected]"

Also i got a call from the delivery boy but i told him i can't collect it yesterday as i'm not in office and would collect it today. But the status of the courier became delivered yesterday evening itself. I have still not received the courier. Kindly do the needful asap.

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Ecom Express customer support has been notified about the posted complaint.

Jan 23, 2020

Updated by Pooja Gauda The tracking details is showing that "package is delivered" but I didn't get the package

Verified Support

Jan 24, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express

Verified Support

Jan 28, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from ECOM Express

We are sorry to hear about your experience. We would like to inform you that your shipper has been informed to initiate your refund against the same. so we request you to kindly coordinate withe your shopping portal for further assistance.

Regards,
Team ECOM Express