[Resolved]  Ecom Express — shipping related issue

Address:756048

I placed an order from amazon. My waybill number is[protected]. The delivery guy from ecom express was about to deliver the product on 8th feb. But when i tried to track order on ecom express it showed due to wrong address the order couldn't get delivered which is completely untrue. The shipping address is accurate and valid. When i called the delivery guy he denied me to deliver the product. Please look into the matter asap on a urgent basis.
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Mar 19, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2019
Ecom Express Customer Care's response
Dear Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly reconfirm the 9 digit AWB/ tracking number so that we can assist you on the same. As the above tracking shows still in transit.

Regards,
Team Ecom Express
Feb 09, 2019
Updated by prati56
[protected].It shows on Amazon that the product is out for delivery.But it has not got delivered till now.
Verified Support
Feb 11, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 10th Feb. Request you to kindly confirm to assist you further.

Regards,
Team Ecom Express
Feb 11, 2019
Updated by prati56
I enquired about it.The product has not got delivered till now.In Amazon also it's showing out for delivery. Neither anyone has called on 10th Feb nor it got delivered.Check your facts properly and please take some actions asap.I am enclosing a snapshot of today which is showing the product is about to get delivered which is still not delivered.I am receiving this message "the product is out for delivery" everyday since 8th Feb.But it's not getting delivered.Whatever information you are getting from your branch office it's completely false.Please resolve my matter asap.

Verified Support
Feb 12, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings

Please accept our apology. Please share your alternate contact number and complete delivery address to assist you. We are unable to connect to you as the registered number coming as Invalid and due to incomplete address, our delivery person is unable to reach at the location.

Regards,
Ecom Express Team
Feb 12, 2019
Updated by prati56
My registered number is [protected].U can reach me on this number.Delivery address is C/o-Rama Chandra Mohapatra, At-Khaira, Po-Khaira, pin code-756048, Landmark-Near Durga mandap inside bus stand.
Verified Support
Feb 14, 2019
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for the detail. We shall coordinate with our delivery center and arrange the delivery.

Regards,
Team Ecom Express
Complaint comments 

Comments

I want to return my order because I order other shirt but in packet other shirts will deliverd to me and another sizes will be formed this was a big fraud to me .

gunjan722294's reply, Feb 10, 2019
I want to return this product and return my money as soon as possible .
gunjan722294's reply, Feb 10, 2019
I want return this product delivered to me is totally fraud product by big fashion hub
Ecom Express Customer Care's response, Feb 12, 2019
Verified Support
Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the new reverse pick up request.

Regards,
Team Ecom Express

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