[Resolved] Ecom Express — status show delivered but product has not received yet

Himani Mittal

from Jaipur, Rajasthan

Address:

Dholpur, Rajasthan

I m himani from baseri (Dholpur), my awb no is[protected]. I have not received my product but the tracking status shows that the product is delivered. On oct 30th, ecom agent called me at 4pm to deliver the courier but i was unable to attend his call later at 6pm i got a message 'your item has delivered success' while i haven't recieved any product nor any call from them..

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Dec 5, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We shall cross check with our delivery center and try to get this resolved.

Regards,
Team Ecom Express

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Comments

Shobhan Deb Paul

from Ranaghat, West Bengal

Hii sir/madam i order a product.. My mobile show its delivery but i cannot get product plzz halp

Ecom Express Customer Care's response, Nov 10, 2018

Verified Support

Dear Sir,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.

Regards,
Team Ecom Express