Ecom Express — they are delaying to deliver my order ..

 
3 Reviews
 namrata2006 on Jun 12, 2018
My parcel from club factory has arrived to indore 5 days back.. But still i didn't got the delivery.. On 8th june delivery boy came but he forgot to take my parcel along with him told me that he left it at the centre by mistake but will deliver today itself.. But he didn't. Next day when i call to the customer care they keep on forwarding the dates for delivery making me sure that it will get deliver tomorrow but next day they again make excuses n ask me to pick up the parcel from their centre.. Isn't it their responsibility to deliver it at the door steps that's what we have paid for. Its been 5 days i didnt get my parcel neither they have concern about it even after making complaints n calling again n again. Very poor delivery service..

Complaint Status


[Jun 12, 2018] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response, Jun 14, 2018
Dear Namrata,

Greetings From Ecom Express

We regret for the inconvenience caused regards.Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

My order not received Id[protected]...i am in cantact...but sender costumer no responce in our tracking line...so sad...send my order in 2 days am happy...so sad abvt this discussion...

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Ecom Express Customer Care's response, Jun 14, 2018
Verified Support

Dear Balaraju Mittagadapala,

Greetings From Ecom Express

We regret for the inconvenience caused to you. As per our records your shipment 921094380 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ecom Express Team
I have ordered three things from club factory on may 19 and still not received any of them.Ecom express is claiming that the address given is incorrect.they have not even contacted me. I have tried to contact ecom express but none of them are answering the call
Ecom Express Customer Care's response, Jun 14, 2018
Verified Support

Dear Aparna Ance,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.

Regards,
Ecom Express Team

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    Ecom Express - they are delaying to deliver my order ..