[Resolved] Ecom Express — very disappointing response from customer care irrespective of customer needs

Vasantharaja C

from Bengaluru, Karnataka

Address:	560048
Website:	ecomexpress.in

My order has been shipped to the hub bangalore - hnp and its still there for more time and is yet to out for delivery/shipped to sub delivery center. It would be a great if you could let me know the location of my shipment as i'm ready to collect it from door step as fast as you could as i may be leaving the place which i had written as the address and i am urgently in need of my shipment.

Airway bill number :[protected]

It's been five days between shipment start date and today's date and both origin and destination would be same location "bangalore" and i'm wondering what makes difficult for them to deliver within the city which hardly takes two days to deliver with due to all factors.

Hope that your team would be taking this complaint seriously and would try your best for enhancing your service quality.

Regards
Vasantharaja c

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Nov 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Ecom Express Customer Care's response Dear Vasantharaja C,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 18 Oct 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express