[Resolved]  Ecom Express — wrong status update by executive

Address:Lakhimpur, Assam, 787023

This is ecom express courier service centre, north lakhimpur, assam, they give wrong information to snapdeal, and update wrong stutus they make costumers fool... I call customer tumer care of ecom express but they not give proper information of my item, this is not 1st tym they often make joke of customer, i am not only single person like this issue, at my location lots of people have face same problem, plz do something
Was this information helpful?
No (0)
Yes (0)
Nov 8, 2018
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Ecom Express Customer Care's response
Dear Jogesh Boruah,

Greetings From Ecom Express

We regret for the inconvenience caused regards to the delay, Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express
Complaint comments 

Comments

I have ordered on Myntra. They packed and gave to Ecom courier[protected] on the same day (28-Oct-2018) from Guwahati. It has to reach Silchar . But Ecom is daily rescheduling its dispatch since five days.What is the problem??? Do they have any responsibility towards customer not... I am in urgent requirement.

Ecom Express Customer Care's response, Oct 8, 2018
Verified Support
Dear Sir/Mam,

Greetings from Ecom Express!

We regret for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. or you may contact our Customer helpline no. 8376888888

Regards,
Team Ecom Express

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6397
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information