Ecom Express — wrong status updated and product not delivered

Ecom Express — wrong status updated and product not delivered

S Subhranil Roy from Mumbai, Maharashtra

On 3rd september my package with awb [protected] was suppose to be delivered. The delivery boy chandan gupta didn't come to deliver it and falsely he updated the status that customer was not available. Ever since i keep on calling ecom customer care and they keep on telling me we are arranging delivery but no further attempt has been made till 9th september.in 10 september i again called them and customer service representative told me she arrange delivery but in 11th september it showing the status rto lock. Econ express is the worst courier company i haven't seen. There delivery boy falsely updated status to harass customer. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 12, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance. Regards, Team ECOM Express
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