[Resolved]  Ecomexpress — product delivery issue

Address:	Bangalore, Karnataka, 560005
Website:	ecomexpress.in

Hi consumer complaints team,

I have order a garment product on wills lifestyle and they shipped it through ecomexpress which is delivery company, below are the details of order and tracking number.

Your shipment #[protected] for order #[protected].
Ecomexpress. Intracking: [protected]

Since i got the message from wills lifestyle that product is shipped to delivery i was tracking it through provided number.

Ecomexpress were constantly updating the tracking status saying delivery failed due to customer unavailability which is not true and i'm ready for any investigation which has happened on the days 16-jan-2019, 17-jan-2019, 18-jan-2019, in fact i called them why the status is being wrongly updated and they use to say we will let the concern department and make sure it will be delivered in 24hrs.

Finally, on 19-jan-2018 at 17:51 they have updated status saying product is delivered to customer and by seeing this i was shocked, in fact got depressed.

I never received any product from and they never contact ever since it got shipped from wills lifestyle i'm ready for any investigation.

Please take action and i wish this company shouldn't function give mental disappointment to people by saying we have contacted but not responded to consumers and claiming that they have delivered the products though they didn't.

Thanks