Edelweiss Financial Services — Housing Finance Foreclosure Delay

Address:

Mumbai

Dear Concern,

We have taken Home Loan+ Top-up with Edelweiss Housing Finance about 4 years back with one local person refer us.

Initial 1 year it went well but we find their services are very poor & pathetic with the 3 year completitioin they have raise the ROI without even given any prior information for rising the EMI which we inquire at branch they said it is mentioned in the initial loan approval papers but no response of email/customer care or even branch to support the customer queries.

Now as we have got the new bank with prevailing ROI & good services as we found compare to edelweiss they are delaying the foreclosure process with overall time Branch Manager confirms 15-20 days but it is 10-12days we have submitted the Full & Final Payment Cheque but still loan accounts shows active & Current Month EMI also deducted even after full time payments.

For Current Deducted EMI asked to Branch Manager so he gave diplomatic answer that whether full EMI amount will be refunded or so and that too with 8-10days working period.

As a overall process of 15-20days they has to provide NOC and Original Property Documents which looking at the process they are delaying as they are taking longer time so to charges unnecessary & un fare charges to customer account.

Here are the loan account details with the email to their Customer Care center for which no response from them.

Loan Account No : LVDRSTH[protected] linked account LVDRSTT[protected]