[Resolved]  Edureka — Horrendous experience with Edureka! Learning a lot from my mistake.

Address:560066
Website:www.edureka.co

I will try to explain the situation here.

28/APR/2017 I made the payment online and got myself Enrolled for the DevOps class starting on the 29th. Attached a screen-shot of the payment details.

29/APR/2017 I attained the first class, it was intro to DevOps, Module 1.
30/APR/2017, Module 2, teacher had covered the basics of GIT. Teacher had shared the notepad files regarding how to install and use GIT (that was all I downloaded, as I was aware of their cancellation policy).

I was told that the training will help me master the subject, as I already have work experience in GIT and Jenkins, I found that the class was designed for beginners, not for intermediates.

01/MAY/2017 I took time, watched the recording video of the same class they recorded and uploaded and one or two more videos from other classes to understand whether I should go for cancellation. My usage of these videos should no way be considered I abused my access to their videos.

Wanted to share that in their uploaded demo video, instructor is somebody else.

02/MAY/2017 I decided and sent an email to cancel the my booking and get a refund. I had given an option for any course. Later I did not find any other relevant course that can help me pursuing my goal, so asked for a refund.

They simply Rejected saying I crossed their policy. Attached the screen-shot of their policy.
08/MAY/2017 I emailed them again telling I did not not attain any other classes since. I am clueless about your actions and decisions.
After back and forth talk over phone they decided to give me credit note so that I can Enrol to any other course, though I was sure I won't get one relevant.
11/MAY/2017 they agreed to give Credit Note instead of refund

15/MAY/2017 I decided to get the details regarding the instructor for their Docker training (I have attached the pics of the conversation) they have listed in their website for Enrolment.

They said they have no video available as they have not decided the instructor yet; strange thing is Enrolment has already been started with their strict 3 Days from Enrolment cancellation/refund policy. They are simply ignoring the fact that the Trainee/Student has all the right to Like/Dislike the way an Instructor instructs. It's an online training course where the Voice quality / communication skill is one of the vital requirements that creates the interest among students apart from the knowledge of instructor, which is an obvious fact that no one is denying or questioning.

I am a happy customer of Pluralsight and Udacity, never experienced such nonsenses.

Today it is 16/MAY/2017 I did not attain any other classes or watched any of their videos. My hard earned money is still blocked with Edureka! I am still clueless.

I am not at all interested to do any business with Edureka! it's as simple as it sounds and Edureka is not letting me go away with my money just because I asked for cancellation on 5th Day instead if 3rd Day (delayed by 1 day to decide, think twice as the Demo video and their promises left some good impressions on me before I decided to Enrol).

~ Dhiman
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Sep 22, 2017
Complaint marked as Resolved 
Edureka customer support has been notified about the posted complaint.
May 18, 2017
Updated by dhimandas0510
Evidence

Verified Support
Aug 21, 2017
Edureka Customer Care's response
Dear Dhiman,
Hope you are doing well.
I hope this is solved as per your convenience.
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