[Resolved] Edureka — Poor service/ poor tution quality/ unfair and unclear terms

dgarg

from Mumbai, Maharashtra

Address:	110016
Website:	www.edureka.co

This company took money from us for providing tution of an IT course of "Data science". We chose an instructor based on the sample video recording they sent. However, after following up with them 2-3 times they couln't schedule a class with our chosen instructor and finally they they told that very instructor is not working with them anymore. They sent other recordings but we didnt like any of them and hence asked for refund. They are denying refund because their terms is to not refund money after 7 days of registration. First of all we had only paid money and couldn't actually register for a particular batch. Secondly, this is breach of trust to lure us into buying their product by marketing their good stuff but never be able to provide it. We already lost much of our time when we could have gone to other places; they are denying refund so in one way they are forcing us to buy their inferior product.

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Sep 1, 2016

Complaint marked as Resolved

I am marking this complaint resolved as Edureka has agreed to make full refund of the fees.

Edureka customer support has been notified about the posted complaint.

Jun 27, 2016

Updated by dgarg This was posted on behalf of my spouse Roshni Agarwal ragarwal.[protected]@gmail.com.

Our issue is still not resolved . We have even talked multiple times to not just your first level customer executives but also your escalation unit. For a company of such size, why don't you stop harassing us and refund our money if you do not have any good instructor for this course. From one instructor, we were now ready for two more instructors but all these 3 instructors of our choice have left teaching at edureka. We ate being given batch after batch saying that one of these good instructors will be taking the class (shriraj, anirudh, ganesh) but when the day comes it comes out to be either pradeep or sanjay whom we dont like at all. Why are you wasting our time and your time over $400. Do you think we shall ever come back? Or would recommed anyone to you. We had atleast sent 2 customers to you earlier. Shame on edureka for the harassment.

Sep 01, 2016

Updated by dgarg I am marking this complaint resolved as Edureka has agreed to make full refund of the fees.

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Comments

AbhiEdu

from Delhi, Delhi

Dear Mr. Garg,

We are very sorry for the inconvenience over here.

At edureka we pride ourselves in the way we conduct our programs. And we encourage our learners to highlight any issue they face with us during any time of the program.

We went back to check our records and found no customer with your credentials. We would be glad to hear from you about the issues you have faced at edureka; and trust we have not let any customer down.

Please provide your credentials with the issues at [protected]@edureka.co as we cannot find any customer with your name in our records. We shall revert to you within 12 hours and we will make sure your issue will be resolved.

Please feel free to connect if you have any other concerns.