Ekart Logistics — Colour change

Address:Hyderabad, Andhra Pradesh, 500003
Website:Voonik shopping online

Hey
This is mohd younus
Mobile no : [protected]
Order id : r[protected]-2
Order date : 10. Jan. 2017
I hv tried to cancel the order through the voonik app. Or to refund the amount.
But it said many times the order was initiated. I request you to change the colourmof my stole as they shown me a blue colour n has sent a pink one.
Plz do respond & change the coour of my stole.
Thanks.
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I have purchased a product from Flipkart which has to be delivered on May 3rd 2017 through Ekart. The product has been revolving around the city for days don't know where exact the problem is?

It reached nearest hub and for some reason it has been dispatched back. What is the exact issue here.

I need the delay period reason

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