Ekart Logistics — delivery boy issue

Address:	Bangalore, Karnataka, 560064
Website:	ekartlogistics.com

Dear sir/madam
I am the flipkart customer who get my items delievered usually by your courier company at my doorstep.
But last time i faced some issues with your sewree facility courier boy. He expected me to pick up my item by myself by coming down to the street. I told him i already told flipkart customer executive to instruct him to deliver my item at my home. But when he arrive he said come down and get it yourself as we don't deliver to the slum area
. I told him your other delivery boys had deliver to my doorstep. He said no sir we are told by our company to not to deliver to slum area. And plus he told we don't have any business with flipkart. We are just 3rd party courier service.
So how come my previous orders gets delivered to my doorstep? You do realize we paid courier charges while ordering. We are entitled to get our orders at my doorstep not down the street.
So i request you to investigate the matter and question him about why he did that. And please reply with the satisfactory resolution to this matter. Thank you