Ekart Logistics — Mobile Exchange Unethical practices

Website:

flipkart.com

Hi, I have ordered a mobile phone from Flipkart and also chooses to exchange of old phone Galaxy A50. The planned data of order delivery was 20th June as per Flipkart but the actual delivery happened on 21st June morning but this is not the issue here but still talks bout the reliability of this vendor.

Issue details:
As soon as the delivery boy came as per process need he asked for my Galaxy Mobile phone and I gave him the handset for inspection. There was actually no issue with the phone as I had checked it beforehand. As soon as I handed over the phone to deliver by he immediately started pointing to the figure marks on the screen and asked me what is this? I was very surprised by the questions asked and cleaned the phone screen with a cloth and showed him the perfect screen but I already got suspicious, he continued to look around to find the issue with the phone and after carefully checking for 3-4 minutes he showed me a small paint removed at one corner and he said sir there is dent, I questioned him there is a difference in the dent and a little bit of paint removal, he consistently tried to convince me that its a dent and tried to make his case that paint removal is also dent which I disagreed. I even talked to his manager and he told me, "Jo app bolenge woh hum maan lenge kya?" he was not making any sense but kept on telling me the same thing. The delivery boy told me to give few mins so he can talk to his manager further. I went inside my flat as he was talking over the phone, meanwhile, he also stepped away from my door and went 40-50 steps away, after 3-4 mins I went to the door again to check where is he and he was coming back and immediately showed me dent on another corner of the phone which was very much visible. This dent was not there earlier and these guys pressed the phone corner as I was inside and make a dent and prove their case. I immediately cancelled my order and talked to his manager as well but no use. These guys are using unethical ways to make sure they don't have to pay full money as promised while selecting the exchange offer.
The actual offer for exchange was Rs 6050.