[Resolved] Ekart Logistics — not picking up return although seller approved it, cheating to stole my 5000 rs mobile

Nilay Rachchh

from Surat, Gujarat

Address:	Rajkot, Gujarat, 360110
Website:	www.ekartlogistics.com

Hello,
I recently ordered oneplus 2 old phone from 2gud.com via flipkart.
The seller is vision star.
They delivered me it via ekart courier after 2 days delay on 16 january 2019
Then after, the phone is faulty and seller had also accepted my return request on 18 january 2019.
The pick is also assigned to ekart logistics.
On 20 january 2019, they updated message that wishmaster is "out for pickup" at 6:28pm. (Attached photo)
Then after 2 minutes on 6:30 pm they updated me "return is cancelled" (Attached screenshot)
What is this???😠
So i called the wishmaster and he said "i will come tomorrow so apply for new return request".
So my new request is accepted on 21 january at 9:31 pm. (Attached screenshot)
But ekart wishmaster refused to come for pickup on 22th and also 23th (Today) and saying "aaj to ham nahi aayeg kal kal kal"
So what is about service???
Ekart wishmaster even not visited me to check the item and he is refusing and postponing pick up.
So who is responsible for my 5000rs if pick up is not done.
Return period is 16 to 26 january (Republic day holiday)
This is all due to worst service of "ekart logistics"

+4 photos

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Apr 30, 2019

Complaint marked as Resolved

Wishmaster comed at the end. He said "my boss had directed me to cancel the pick up firstly without any reason so i done." And second time he have to force fully pick up the parcel because of I had complained to 2gud customer executive by call so the executive applied courier partner to pick up parcel as soon as possible.