Ekart Logistics — no customer service

With reference to my complaint against adidas raised on 12/09/2019, i would also like to share how terrible a service ekart has been providing as an aggregator. Two adidas packages were scheduled for delivery via ekart on 31/08/2019. Got just one call from ekart saying that they are at some wrong location in the state and hung up. Since then, no attempt for delivery was made and both orders were marked rto on 11/09/2019. Between all these days, the packages were shuffled among various ekart sorting facilities in the state but no attempt was made at delivery. The most annoying subject is customer service and ekart doesn't offer any customer service. Nothing on their website. Those numbers picked up from google related to ekart don't work. How can a company that works as an aggregator be allowed to operate without customer service in this big country??? I have only questions and no answers.