Elanic — not received the product or refund

Address:410209

We purchase the 4 items and only one is received. All amount paid through internet banking.in the app. It is showing amount refunded to buyer, but till date not received the refund in my account nor they are having any phone to complaint the same. Order given on 2nd nov 2018 it is showing in their app amount refunded to buyer on 14 nov but not received in my account
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I want my refund as soon as posible
I ordered jhunkis set and I already paid the money..but the tracking order shows failure of no..of attempts of order pickup..no proper response from elanic I m in a doubt if I would get it or not.. please sorry it out...I even don't get proper option of cancellation of order.. even if I cancel it I don't know if my money would get refund..

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    New Panvel
    India
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