Quero compartilhar um comunicado que mandei ao grupo electrolux e a forma tô_nem_aí como me responderam por twitter. Em resumo, fui tratado como um cachorro pedinte, e não como consumidor que deveria ser respeitado.
Email ao grupo electrolux
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Dear investor reletion manager [protected]@electrolux. Se & mr jonas. [protected]@electrolux.com
Cc.: merton. [protected]@electrolux. Se; maria. [protected]@electrolux. Se; aniel. [protected]@electrolux.com; paul. [protected]@electrolux.com; sandra. [protected]@electrolux.com. Br; richelle. [protected]@electrolux.com. Au; sheila. [protected]@electrolux.com. Br; silvia. [protected]@electrolux.com. Br; eloise. [protected]@electrolux.com; clive. [protected]@electrolux.com; elisabeth. [protected]@electrolux. De; phoebe. [protected]@electrolux.com; monique. [protected]@electrolux.com; [protected]@dmcpr.co. Uk; angela. [protected]@electrolux. It; kinya. [protected]@electrolux.com; wendy. [protected]@electrolux.com; eloise. [protected]@electrolux.com; richelle. [protected]@electrolux.com; andrea. [protected]@electrolux.com; dominika. [protected]@electrolux.com; pamela. [protected]@electrolux.com; ja-eun. [protected]@electrolux.com; marisa. [protected]@electrolux. Es; erika. [protected]@electrolux.com; daniel. [protected]@electrolux.com; madeleine. [protected]@electrolux. Ch; phoebe. [protected]@electrolux.com; [protected]@dmcpr.co. Uk; eloise. [protected]@electrolux.com; elizabeth. [protected]@electrolux.com; [protected]@electrolux.com; [protected]@electrolux. Se; henrik. [protected]@electrolux. Se; francesco. [protected]@electrolux. It; paolo. [protected]@electrolux. It; esther. [protected]@electrolux. De; corey. [protected]@electrolux.com; daniela. [protected]@electrolux.com; angelo. [protected]@electrolux.com; sue. [protected]@electrolux.com; chris. [protected]@electrolux.com; patrícia. [protected]@electrolux.com. Br; sacmidiassociais. [protected]@electrolux.com. Br
I hope this letter comes to the attention of electrolux’s management group, boards directors and ceo.
Dear representatives,
I feel sure thar electrolux global company values by its constumers. It is not a practical applied by brazilian electrolux team.
I am writing to complaint about a serious disorder experienced due to the lack of commitment of electrolux brazil.
I have tried to solve the problem using the better way to all. Brazil electrolux team proposed a date to solve the complaint, and unfortunately they don’t care to commitments made. I have spread the history by mail, by twitter, by phone, and the unique answer available is to wait. Please let’s to think together, is it reasonable to stay almost 30 days without a blender at home? I think, no.
By this reason, i had decided share my terrible experience with you, so i could make responsible people aware the size of disorder that they have caused.
In march, 15 i had noticed to vendas. [protected]@electrolux.com. Br; daniel. [protected]@electrolux.com; paul. [protected]@electrolux.com; sandra. [protected]@electrolux.com. Br; sheila. [protected]@electrolux.com. Br; sandra. [protected]@electrolux.com. Br; silvia. [protected]@electrolux.com. Br; sandra. [protected]@electrolux.com. Br; monique. [protected]@electrolux.com; kinya. [protected]@electrolux.com; eloise. [protected]@electrolux.com; daniel. [protected]@electrolux.com; paul. [protected]@electrolux.com; [protected]@lojaelectrolux.com. Br; samuel. [protected]@electrolux.com. Br; contato. [protected]@electrolux.com. Br; [protected]@electrolux.com; erik. [protected]@electrolux. Se; christina. [protected]@electrolux. Se; [protected]@electrolux. Se; peter. [protected]@electrolux. Se; charlotte. [protected]@electrolux. Se; maria. [protected]@electrolux. Se; adriana. [protected]@electrolux.com. Br; [protected]@electrolux.com; jadrison. [protected]@electrolux.com. Br; the following:
“estou enfrentando dificuldades para achar peça de reposição para o liquidificador powermix 5 velocidades + pulsar (Pbe11) 127v da electrolux, adquirido no site da própria rede, sob protocolo de compra v919930elux-01, datado de 12fev2014.
Acontece que a jarra/copo do liquidificador, por desgaste natural do produto, após 03 anos de uso, vem apresentando problemas e assim desejo comprar peça de reposição.
Tais peças não são facilmente encontradas, quiçá existentes. Neste intuito aguardo orientações da electrolux para solucionar este problema relatado.
Complementarmente lembro-os que consoante código de defesa do consumidor, art. 32. Os fabricantes e importadores deverão assegurar a oferta de componentes e peças de reposição enquanto não cessar a fabricação ou importação do produto e parágrafo único. Cessadas a produção ou importação, a oferta deverá ser mantida por período razoável de tempo, na forma da lei.
Em pesquisa rápida, percebe-se que o produto ainda é comercializado nas grandes lojas de varejo
(http://www.americanas.com.br/produto/[protected]/liquidificador-power-mix-pbe11...⇄ portanto não havendo que se falar em qualquer hipótese de exclusão de responsabilidade.”
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“i am having trouble finding spare parts for the electrolux powermix 5 speed + pulsar (Pbe11) 127v blender, purchased on the network's own website, under purchase order v919930elux-01, dated 12fev2014.
It turns out that the blender jar / cup, due to natural wear of the product, after 03 years o[censored]se, has been presenting problems and thus i want to buy spare part.
Such pieces are not easily found, perhaps existing.in this regard, i am waiting for electrolux guidelines to solve this reported problem.
In addition, i remind them that according to consumer protection code, art. 32. Manufacturers and importers shall ensure the supply of components and spare parts for as long as the manufacture or importation of the product does not cease and sole paragraph. Once the production or import is stopped, the offer must be maintained for a reasonable period of time, in accordance with the law.
In quick research, it is noticed that the product is still marketed in large retail stores
(http://www.americanas.com.br/produto/[protected]/liquidificador-power-mix-pbe11...⇄ + volts), so there is no need to mention any possibility of exclusion of liability. "
After this complaint, we started a negotiation and having finished in april, 28. To cut a long history in short, we came to the conclusion of an amount that i should pay, would have to return the broken apparatus, and other requirements. So, note that since april 20 i am without a blender.
And also note, the whole problem is due to the failure of the original product, and for lack of spare parts here in brazil, extend the electrolux not complying with legal requirements.
After long time of wainting, i wrotte to electrolux the following:
“prezados, estou contactando sacmidiassociais. [protected]@electrolux.com. Br a vários dias, aguardando um posicionamento de vocês quanto ao meu caso (Protocolo[protected], e vocês estão se fazendo de mortos. Por favor, pronunciem-se quanto ao meu problema. Estou a muito tempo sem liquidificador, e passando por problemas terríveis devido a falta do aparelho eletrodoméstico.”acontece que o descaso é tamanho, que não consigo obter data na qual receberei os produtos em casa. Ligo no[protected] e me falam para esperar. Por email, me respondem para aguardar que estarão postando o produto. Ninguem da electrolux quer me dizer quando acabará meu desprazer de não ter liquidificador em casa e passar por todos os transtornos que a falta do produto vem a causar.”
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“dear, i am contacting sacmidiassociais. [protected]@electrolux.com. Br for several days, waiting for a position of you regarding my case (Protocol[protected], and you are becoming dead. Please speak about my problem. I am long without a blender, and going through terrible problems due to the lack of the appliance."it turns out that the negligence is size, that i can not get a date on which i will receive the products at home. I call[protected] and they tell me to wait. By email, i respond to wait to be posting the product. None of the electrolux wants to tell me when it will end my displeasure of not having liquidifier at home and go through all the inconveniences that the lack of the product comes to cause.”
So, after that they contacted me and ask to wait. After the deadline of the agreement, still asked to wait another 10 days.
I understand that this behavior is not the right one for a serious company. Has anyone cared about my problem during these long almost 30 days? Discovered the problem why did not they strive to solve it in a much shorter time?
For this case, i am waiting for answers, because the impressions that remain show that electrolux is not a very correct company and that it does not care for its customers.
Best regards.
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Resposta do sac electrolux por twitter
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Hello joao, like we said earlier, the brazilian team is working on finding a solution to the problem with your blender. They have also asked you to please contact them directly as they are the only ones who can give you a solution. The people you have emailed cannot and do not have the possibility to help. We will temporarily have to block you for spamming.
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