Electrolux India — microwave/ complain id kol[protected]

Address:

Kolkata, West Bengal, 700037

Respected Sir/Madam,

I am writing this mail to bring to your notice the lapse in your after sale service. On 10.10.18 I called the customer care and registered a complain regarding my Electrolux microwave not working. The technician visited on 10.10.18 and I paid him rs 350 the visiting charges. He told he will come post 26oct and fix the problem.

I waited for him for few more days and today I again registered a complain for visit. I told the call centre representative the entire event. He registered a new complain and said that I do not need to pay any more visiting charge. Post that I received a call from the representative from no- [protected] and he asked me to send(whatsapp) the copy of the receipt to him. I send me the same and he said that I need to pay the visiting charge again then only he will visit or otherwise I can call the customer care for the same. Since 12.30 pm I have called ur customer care some 10times; everyone every executive is giving a different resolution. The last executive gave me the no of the service coordinator- [protected], and when o called the no. it does not exist. Now I am very unhappy with the service and writing this mail for some resolution on the organization part.

Thanks and regards,
Sital sureka
[protected]