Electrolux India — Service call of washing machine

Address:

Kolkata, West Bengal, 700024

I have lodged a Service Call for repairing of my Electrolux Washing Machine, which is more than 2 years old and now out of warranty. I agreed to pay the service charges for the repairing jobs.

I share my experience with Electrolux Service people and hereby lodge a complaint against them.

On 4th April, 2017, one mechanic came from Millenium Service Centre, 17, Roy Bahadur Road, Behala, N/L – 14 No. Stand, Kolkata - 700034 and only upon looking at the machine and without inspecting the same at all, advised & insisted me to allow the machine to take to their workshop. When I asked the mechanic to check the machine, he just open the top cover of the machine and told me that another mechanic will come with him for further inspection and collected Rs. 500/- (which will be adjusted later).

On 5th April, 2017, two persons came and attended the machine and again without any visible efforts identified that there is a nut is missing and when I advised them to fix the nut, they started saying not only this you have to change so many things for better performance.

When I asked them just to fix the nut and make the machine operational, then they again started saying and insisted me to take the machine to their workshop.

I am unable to understand when a single nut can be fixed just to make the machine operational, why it is required to take the same to the workshop and why they were insisting me to change other parts again and again, which will cost more than Rs.6000/-. Also they have collected a sum of Rs. 230/- vide their receipt no. 9528, dated 05.04.2017 without doing anything at all.