[Resolved] Electrolux India — Washing Machine(Front loading Model-Spa) - Door lock broken | |||
I have raised a complaint through the call center number [protected] and they have acknowledged it through confirmation number EBLR190214xxxx. Few days later their local service partner(GX Systems & Services, Wilson Garden Bangalore) person called and affirmed to send their "engineer". The "engineer" promptly visited our house and took away a part of the faulty door. after few weeks of follow up he returned with an incorrect part and fixed it took away Rs. 1249/- towards the part and service charges from my Mother. She didn't check the washing machine is working or not. Later when we checked the it w as still not working. I called again to Electrolux, they continued with their routine. Another 'engineer" appeared from GX System, he discovered the internal part of the door lock is not fixed. He took away that part and that is it. After several weeks of follow up, the service people came and dropped back the faulty part saying they have not stock the spare parts, when it comes service engineer will come and fix it. Two months over we are still waiting? I say Never buy a Electrolux product! But who knows who can give you better service? Was this information helpful? | |||
Complaint marked as Resolved
Electrolux promptly attend the above issue GX System Engineer came and rectified it.
Thank you for the promptness and courtesy extended to my complain by Electrolux and GX Systems Bangalore. | |||
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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I purchased Electrolux microwave thinking that it is a good brand... Anyway, it stopped heating .. I raised the complaint about 5 months back... but neither Electrolux nor Tek Care people are not ready to do the repair.
They are giving random excuses & abuses... which I have recording of.
The product is in warranty, so it is the duty of Electrolux to do the repair. Now please tell who will do the repair work?
In past 5 months, I have talked to 10 people, Written 20 emails, called the customer care to raise the issue more than 50 times, but there has not been any positive response so far.
(Called many times on[protected] & sent emails on electrolux.[protected]@pemail.in )
I have spoken to their following staff - Ashish Kumar, Rahul Gautam, Pradeep Sharma, Sudhir Kumar, Guddu Kumar, Azhar, Sandeep Kumar & few more... probably none of them wants to work for resolution.
Somebody please help. Else I would have to take inspiration from the following -
https://www.indiatvnews.com/news/india/latest-news-maharaja-alwar-rolls-royce-ca...⇄
https://www.telegraph.co.uk/expat/4193893/Bejewelled-carriageways.html
https://timesofindia.indiatimes.com/india/Royal-Royce-tales/articleshow/46810553...⇄
thank you,
Sujeet Kumar Gupta
Mayur Vihar Phase 3
New Delhi