[Resolved] Onida / LCD TV (32" Hdg) — TV PANEL OUT
168-D, AMEER GARDEN,
KOVAI TO PODANUR ROAD,
MAIL ID:- [protected]@gmail.com.
THE MANAGER, (H R) .,
ONIDA MANAGEMENT SERVICE,
SALES AND SERVICE DIVSN.
CHENNAI / MUMBAI.
SUBJECT:- ONIDA LCD 32” TV(LCD HDG) PANEL COMPLAINT.
REF NO: - BILL NO –CR/27926 DT 10/10/2011, SHARP TRONICS CBE-44.
I bought a ONIDA LCD TV 32”(LCD HDG) Above the bill no and shop dealer., the TV delivery from Gooden in sharp
Tronics, after my purchase it was defected on the date 17/11/2012, I informed the onida service center, the complaint no
Is CO 277 DT 17/11/2012, they didn’t attend the complaint. Again I told them complaint no CO016 dt 2/05/2013,. They attend the
Complaint 4/05/2013 and told me that TV panel is gone (out)., the worth is rupees 15000/=(fifteen thousand),after the complaint I am paid Rupees 800/=(eight hundred)
For service charge bill no 067082 dt 4/5/13.(actual complaint mentioned LTA 320 AP 02
(Samsung) 8c BBKN4VOF 027.) Same date he told orally this type of complaint found
Rare case in one or two in a year. You talk with manager.
I am upset because the TV purchased in EMI based (Bajaj consumer loan)., finally I finished
My EMI after that month the TV was defect. I went to the ONIDA SERVICE CENTER IN CBE,
To meet Mr.Senthilkumar (manager) dt on 4/05/13.,he attend us I explain him about my complaint
I asked him about my previous complaint why don’t you attend? He said the complaint will be erase
In a month automatically. Repeatly you have to call us then only we can response you ,and he told
Me to give a letter to our HR. and I gave dt 8/5/13. and he told me I will call and inform
You but he didn’t respond my letter and me, after a couple of days I called him date 15/05/13,
The call transfer to mr.basker attend the call and told me after two days I will call you ,he also didn’t response me again I called him dt 20/05/13 ,Mr Basker attend the call and said that , we send-
The complaint letter to office it is sanctioned for you Rs 13,300/=already you have paid for the
Service amount Rs 800/= So take your TV and come to the service center.I asked them when to
Come whenever you can come you have to pay rupees 13,300/= for the panel service,I was shocked
And asked him why I have to pay he said sanctioned means you have to pay the balance amount
2500/= only company will do favour to you.then Mr.senthil kumar called and said If you want more than that DO WHAT EVER YOU WANT you would have bought any other brand, why you bought this brand (ONIDA).manifactured defect don’t put in my head (customer). For rupees
21000/=(twenty one thousand ) I watched the TV for one year only.
I WANT REPLACEMENT MY TV OR MY MONEY BACK
I think you understand my problem and justify whatever the reply pls email on my mail
Id. Do favour to me.
Complaint marked as Resolved Aug 13, 2020