[Resolved]  Vasanth & Co - Velachery Branch — Bad & Damaged Products, Poor Customer Service

Address:

Tamil Nadu

Vasanth & Co - Vellachery Branch

I purchased several items from this branch worth Rs.98,000.00.All items were delivered next day.The AC unit installers from LG arrived and opened the box only to find that it is used A/C could have been used for more than a year, even a dead bee was sticking to the A/C unit with full of dust and dirt inside and outside. The branch replaced the indoor unit next day and another team from LG came to install.
This time the indoor and outdoor units do not match. After three days a new unit was replaced after almost 100 calls to the branch.

Then comes the story of the washing machine.The installer from IFB arrived to install the WM and he opened the box.The IFB machine was damaged in the bottom and he could not install the mesh.When I called the branch this arrogrant person named Mr.Sekhar answered the phone and he was very disresptful to me.

Then I called several time to the corporate office to discuss this issue.First this the ladies in the reception do not pick-up the phone after 10 calls they picked up and said the manager is on vacation call tomorrow.I was frustrated.I rang up again they connected me to one Mr.Michael, he helped a bit and a new A/C unit and Washing machine unit were delivered the same day.

Now comes the Fridge, I ordered a brand new fridge and a stand. They delivered a Maroon colour fridge and a blue color stand.Total mismatch.

They gave me a gift box of non stick cookware,when I opened it the pan handle was broken and the broken piece is missing.

I would have made almost 250 calls to the branch and the corporate office till now my money has not been given back, my fridge stand has not been replaced and nobody properly answers the phone.

My recommendation is never buy any item from Vasanth and Co.They are very bad in customer service and they are frauding common people.