Elica — chimney faulty

Address:

Aurangabad, Maharashtra, 431005

I wish to inform you about my problem with our chimney. We installed a brand new chimney in our house 3 years back. It has repeatedly given us problems which were jus temporarily fixed by the worksmen. Later some part wasnt available they said. Now my chimney is not in working condition and is lying idol since your workman has visited and removed out from its place.
Since last one year i have been registering my complaint several times. The same has also been communicated to mr. Bhosale, company's service head, but there hasn't been any satisfactory response. Nobody is ready to tell what should i do about it now.
A customer trusts the company and its quality for purchasing such an expensive product and he exepects proper service post the purchase. But the service we are getting is not worth the money spent.
Please take a note and fix my problem or else give me an exchange for my chimney.
A positive response is awaited.

Regards,
Raju maliwal
[protected]