[Resolved]  Elica — Customer service is horrible -

Address:Bangalore, Karnataka, 560100
Website:Elica.in

My Elica Chimney burners are not working and it may cause anytime accident at my home. I raised request on 15th april and after that daily I called 3 -4 times and every time executives accepted my call and said apologies and escalated but no resolution yet.

Today I spoke 4 - 5 times again, spoke with technician, confirmed that he will come @04:30 PM but unfortunately it is 6 PM now .

Top of that there is no sync between customer care and local customer care. Everytiime they are asking problem and my address ..

I am scared and serious if there is any accident - I have two kids at home..

They are claiming world's larget chimney seller but their service is horrible... I will not suggest to buy any product from them
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May 24, 2017
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2017
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Verified Support
Apr 20, 2017
Elica India Customer Care's response
Dear Sir,
Sincere apologies for the Inconvenience & Delay

Tried calling you on your registered contact No. but the phone was not answered. This complaint will be attended today without fail. Thank you Elica India.
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