[Resolved] Elica — elica 3 burner hob
Opposite Rukmini hall, shantinagar ponda, Goa Ponda, India
SaSanyogita Verenkar on Apr 22, 2019
There was has leakage issue from the hob for which complaint was filed online. However elica has wound up from goa i think and outsourced the servicing to niki servicing agency. Which is pathetic.
After being promised that there technician will visit me on priority basis within 24 to 48 hrs there are no single soul to attend the complaint. A technician turned up after 5 days to tell me you replace the burners. No replacement was done and i had to file a complaint again and escalate it only then a service engineer turned to replace the burners and after paying rs5000/- the problem seems to have worsened. I have small kids at home and the safety is at stake. I think if elica cannot resolve issues and have no technical expertise then they should shut down production and watch other competetors provide customer satisfaction.
Complaint marked as Resolved May 27, 2019
[Apr 22, 2019] Elica India customer support has been notified about the posted complaint.
Verified SupportElica India Customer Care's response, Apr 26, 2019
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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