[Resolved]  Elica — elica glass hobb shattered and very poor customer support and service s

Hi,
I have been trying to replace my elica glass hobb since a month as the glass top was shattered all of a sudden while cooking and the glass pieces ended up in our food because of which we had to throw away our food during the lockdown thankfully no harm happened to us.. First of all did not expect that to happen and upon that i have raised a complaint on the elica website but no response and tried contacting the customer support number and no response.
So tried contacting all the service centre of elica in banglore and all of them just take the model number tell will get back in some time and there is no response when we keep calling them they say they don't have that model and it has to be booked but can't book due to lockdown.
Thankfully one of the service centre in shanti nagar responded saying they will try to give us an alternative second hand glass top for time being and book the new one for us, and he brought us a glass top which had cracks in them. Which is way too risky using them especially after the perfectly fine one just broke in front o[censored]s out of nowhere so we asked him to take it back and return us our old hobb back and book the new one, he took the hobb and haven't got us our old hobb back.. So we don't have a gass hobb to cook for a day and we managed to get a stove from our relative. We still haven't got our old glass hobb back.
This is not what i expected from a reputed brand like elica.
Worst customer support and service.
Also we have replace the ignition some n number of times till date and it stops working.
Hopefully i would get any genuine response from elica atleast now.
I have attached the images of the hobb and model number.