[Resolved]  Elica — ELICA hob flexi fb hct 375 dx

I bought elica hob flexi fb hct 375 dx on[protected].. initially 2-3 months it was working perfectly fine than the burners started creating issues.. because of the lockdown we anyhow managed..I lodged the first complaint on 2nd Feb 2021..in next 2-3 days technician visited and checked and cleaned the hob and charged 850 rs for services..and he told that the burners need to get changed and it is not functioning properly, within 10-15 days it will get replaced..after 10 days I called the technician to enquire about the status, he told to call to the customer care as according to him it is being delayed by ELICA..I called to the customer care on 15/02/21 and explained them the complete story, but they told that technician has not raised any requirement for burners change and they are lodging a fresh complaint and assured that the issue will get resolved within 15-20 days..I again called the customer care on 24/02/2021 to know the status and again get assurance for solving the issue.. than I received 3-4 calls from different people from elica to know whether any technician visited or not..as no technician visited I informed the same..on each call I only got the assurance to get the issue resolved..on 14th March 2021 I got the call from them that technician will visit on Monday ie 15/03/2021 and today dated 18/03/2021 I received the text saying my case is getting closed as I am not ready to pay the charges..no technician visited no charges has been explained and the case is being closed..the product is under warranty..I have never seen this worst kind of service from any company..