[Resolved] Elica — faulty gas cooktop

rajeevmail2015

from Shimoga, Karnataka

Address:

Bangalore, Karnataka, 560049

It's unfortunate to say this, I have purchased Elica 3 burner cook top on 26 Nov 2018 from Amazon, delivered on 29 Nov 2018 and taken in use on Sunday 8 Dec 2018. Sad to say not even I have used for 4 days, the cook-top is not working as auto ignition stop working. While cooking, one of closed burner knob suddenly took fire from inside and knob was heated like anything. It was unexpected after spending this much of money. I have contacted Amazon and elica customercare, both are not saying Amzon or Elica reprenstative will replace but no one doing the needful to replace this product.

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Jan 2, 2019

Complaint marked as Resolved

They replaced the defective knob and ignition switch.

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Elica India Customer Care's response Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]

Dec 17, 2018

Updated by rajeevmail2015 [protected]@live.in