[Resolved] Elica — gas leakage through the nobs

Hema Thodkar

from Bangalore, Karnataka

Address:

560038

Gas leakage through the nobs. Product is in warranty and purchase 3 months back. Compliant was registered on 11 dec 2019 with crm id 99_1220106 but no action is taken so far to fix the issue.
Dont they understand the seriousness of gas leakage? Shalini and manager sriram from rammurthy bangalore branch had shown the worst cx service.

Gas leakage is a life threat issue and handling it so lightly shows how elica takes care of their cx. A serious action must be taken against the ppl handling my case and cancel theie license.

Resolve my issue at the earliest

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Jan 18, 2020

Complaint marked as Resolved

Elica India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Elica India Customer Care's response Dear Ma’am,

With reference to our technician visit today, we will replace the spare on[protected] to resolve the gas leakage issue with your cooking appliances.

Thanks & Regards

Elica India [protected]