[Resolved]  Elica — gas stovetop

I purchased 3 gas stovetops from elica india in december 2018. Since the day i bought them, i’ve been facing a problem. Complained numerous times but technicians came home and did nothing but charged me. Spoke to mr. Surendra pillay at elica. He clearly told me that the model had a manufacturing defect in the first lot but now refuses to accept the same. I’ve been speaking to him since a few days and he’s unwilling to help. Elica has pathetic customer service and keeps giving excuses. They took note of my complaint only after i posted on social media. The company should replace the product if they know it has a defect. All three stovetops are giving problems.