[Resolved]  Elica — I am complaining about elica wash basin crusher

Address:Villa no. 9. Golden crest villas, gopanpally, Gachibowli, Hyderabad

I have purchased wash basin crusher in may 2020. It took nearly three weeks for the providers to install after series of requests. Then after it stopped leaking spoiling the entire cabinet, and one day it stopped working. We put up a service request nobody showed up. After yelling at the showroom and customer care some guy showed up And removed the installation and took the details for replacement. Since November 2020 there has been no replacement. The customer care representative never responds of responds he ( Nagendra) jus skips the phone call and cuts it away saying will get back to you in five minutes. Am really frustrated with the service provided by elica. One of the worst in place. I really feel sorry and ashamed to have recommended my colleagues to buy elica products. We have collectively purchased products worth more than 10 lakhs. People from elica customer care are very unprofessional and unreliable. The customer care is a farce.
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Aug 12, 2021
Complaint marked as Resolved 
Elica India customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2021
Elica India Customer Care's response
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
Complaint comments 

Comments

I really feel frustrated and ashamed to be a customer of elica. It has got the most unprofessional behaviour towards customers. The waste disposal crusher stopped working more than 10 months ago, inspite of repeated complaints there has been no resolution. The service staff does not intend to provide any solution. Now after speaking in strong tone and asking them to take away the product even if they don't want to repair, they came home and say that it is beyond one year and does not cover under warranty. It is so stupid of the elica that they do not respond till the warranty period is over and now they send an expert from Pune to say that it does not cover warranty. I really feel bad for my neighbours who on my word have ordered nearly 11 lakhs worth of elica stuff. I would request one and all not to buy anything from elica from now on.

Good bye elica. Such a shame.

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