[Resolved] Elica Pb India — Sudden high flame from Elica Gas Hob . just 2 day old | |||
I purchased ellica hob MFC 4B 91C1 DX1 and ellica Chimney Spot TV 3V 90 Cm from Kitchen World from Kailpauk Chennai. HOB was installed on 28 jun 2015 by kitchen world technician - Mr.Dhanraj . From 30 jun 2015 onwards one feet sudden flame rises from both 2 ring (big) burners. The flame comes when turning knob from sim to medimum( video & photo attached). High Flame does not come always but comes suddenly with flames going upto 2 feet height causing huge danger. I had compalint to ellica customer care and service personel from chennai service centre - SAI RAM ENTERPRISES ( job card attached) Mr. Madhu attended. so far 6 times they have checked the hob - tightened the value nut & bolts, adjusted presure regulator and gas leakages. no uses. issue did not resolve. senior technician from ellica directly checked the machine 2 times and he adjusted pressure regulator opening screws, even changed the big burner pressure valves ( picture attached) . still issues not resolved. after changing the valve yesterday, the flame are coming at high frequency & flame rises up to chimney height. I am totally fed up with ellica product even after paying Rs 23000. the product itself has Hugh technical problem which senior technician are not able to find out why this issue is coming. I had waited patiently for more than month and my wife is feeling insecure to use the hob. currently i am using 2 small burners. I am very speculative as the hob may be second quality & factory rejected product sold by Kitchen world kailpuk. Need your immediate support and action. below is the contacts details of personel whom i contacted for this issue. 1. Mr. Thanaraj - Kitchen world, chennai sales & technician - [protected] 2. Mr. Vikash - Kitchen world, owner - [protected] 3. Mr. XX - Vikas `s broher - Kitchen world[protected] 4. Mr. MADHU -SAI RAM ENTERPRISES TECHNICIAN- [protected] 5.Mr. Vishwa -SAI RAM ENTERPRISES SENIOR TECHNICIAN- [protected] 6. Mr. Masud - Ellica`s -SENIOR TECHNICIAN -[protected] I got post from elica sales team saying to keep the knob in only marked position and not in intermediate position. even if i keep in correct position also sudden high flame comes. still issue exist.(refer picture) Regards, K.BHARATHKUMAR +91-[protected] Was this information helpful? | |||
Jan 1, 2017 Complaint marked as Resolved Dec 09, 2015 Updated by bharath_srm Dear Ms.Chaitrali / TearsaMy hob with replaced 3 weeks back with a few spare which were not working fine as stated by Elica Customer Service mgr - Ms.Teresa Antony. but this issue was reported from day 2 on wards after installation. how could the parts could not be fine. its show the quality of Elica products. The Spare that are changed is :- 1. Housing Dual 2 Big size 2. Spark Plug – 1 set (4) 3. Glass 4. Aluminum Pipe – 1set ( 4) 5. Dual Valve – 2 6. Micro switch – 1 Even after changing these parts, the issue still persist and not resolved. after complaining again the Gas regulator was replaced but no use . The sudden Flame issue did not stop and the height of the flame is more now which is very dangerous. The burners are clean and reported no problem from Elica senior technician. I am totally fed up with the hob. i want immediate replacement with other model hob as the design of the hob itself is cause for the issue. Elica claims it as italian deisgn but its totally bad Hob design and manufacturing. I am also consulting an advocate to file compliant in consumer court at pune and publish in social media once again to ensure the danger o[censored]sing Elica Hobs. its totally waste & non saftey product. Regards, bharath  Verified Support Nov 30, 2016 Elica India Customer Care's response complaint resolved
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 4 Comments | |||
Comments
After posting the issue on socal media and several follow up with Ms Terasa, i was contacted by elica sale AGM Mr. Domnic maxwell. he promised to resolve the issue over phone and replace my hob with new one free of charge as the issue of sudden flame not resolved . i had followed up several times but he kept saying no issue, we will replace the hob don't worry by 28 th Dec. then he said he is hospitalised and can look it into the mater by 2 jan and had conference call with senior technician to pick up the hob and replace with new one with in 10days. when i called up to follow on 1st jan 2016, he said don't worry my hob will be taken on 2nd jan. on 2nd Jan when i called him no reponse and when i checked my mailbox, he writes mail at 01 jan night 11pm that i need to pay Rs 12000 to get new hob for a cheaper product than my current hob. it was totally shocking and unethical on part of him. its show the company culture and his character.he is totally disgrace to the company and customer service job for cheating me with flase promises and wasting my time for 10 days.
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The Spare that are changed is :-
1. Housing Dual 2 Big size
2. Spark Plug – 1 set (4)
3. Glass
4. Aluminum Pipe – 1set ( 4)
5. Dual Valve – 2
6. Micro switch – 1
Even after changing these parts, the issue still persist and not resolved. after complaining again the Gas regulator was replaced but no use . The sudden Flame issue did not stop and the height of the flame is more now which is very dangerous. The burners are clean and reported no problem from Elica senior technician.
I am totally fed up with the hob. i want immediate replacement with other model hob as the design of the hob itself is cause for the issue. Elica claims it as italian deisgn but its totally bad Hob design and manufacturing.
I am also consulting an advocate to file compliant in consumer court at pun and publish in social media once again to ensure the danger o[censored]sing Elica Hobs.
its totally waste product.