[Resolved] Elica — service engineer for non-functioning brand new chimney

 
1 Review
India
 faliunwalla on Apr 19, 2019
I have repeatedly since buying your chimney complained as to its total non functioning after the first month and as yet no one has come to attend the problem despite repeated visits through your call centre and also through vijay sales form where it was purchased.
If i do not get a service attendant response within 24 hours i will be forced to take stronger action through my legal department.
Already i have been made to to wait unsuccessfully for two days and been told that a service engineer would come by to address the complaint.
The next commplaint will be to the consumer forum.
Fali unwalla
Complaint marked as Resolved Jun 1, 2019

Complaint Status


[Apr 19, 2019] Elica India customer support has been notified about the posted complaint.
Verified Support
Elica India Customer Care's response, Apr 26, 2019
Hi, Requesting you to share your CRM ID or contact details or email id, by which our customer care team will get back to you. Thank you Elica India Team[protected]
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    37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
    Elica - service engineer for non-functioning brand new chimney