[Resolved]  Elitify.com / Lavida Luxe Lifestyle Solutions — gift card issued to me by lavida luxe through elitify in march 2015, but now they have sold elitify to purple bee luxury

Address:Purplebee Luxury Retailing P Ltd No.6 | GF | BPTP Park Centra Sector 30 | Gurugram-122002, Gurgaon, Haryana

Sir/Mam I have been issued a gift card in March 2015 by elitify.com. Today when I need to purchase some product I tried to use that gift card costs around rupees 4794 doesn’t work. When I contacted elitify.com, i was told that the owner of the company has been changed. Lavida luxe have sold elitify to purplebee luxury in 2017, so now elitify cant issue the refund. So they told me to contact lavida luxe by finding their contact from google. The contact number available on the google is not working. I am attaching the copy of email and gift card. Kindly help.

Thanking You
Kanishk Misra
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Sep 3, 2019
Complaint marked as Resolved 
Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2019
Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response
Dear Kanishk,

We have received your complaint and as explained earlier as well, Lavida Luxe was the owner of the brand/domain Elitify.com in 2015 and they still have the financial liabilities of any gift cards/store credits/refunds that are prior to August 2017 as per the legal agreement signed between the two companies. Purplebee Luxury has only bought the domain Elitify.com from Lavida Luxe and hence no financial liabilities have been carried over to the new owners.

Thanks,
Elitify
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    Elitify.com / Lavida Luxe Lifestyle Solutions Phone
    + 91 92 1203 5483
    Elitify.com / Lavida Luxe Lifestyle Solutions Address
    Building No 18, 1st Floor, Sector 44, Gurgaon, Haryana, India - 122003
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