Employees Provident Fund Organisation [EPFO] — funds issue

Dear sir
I am writing this mail due to the worst services of this organisation actually the dispute is that i having a pf of my last organization from june 2013 to march 2014 so i have to withdraw the whole amount but the issue is that in have some questions regarding the same but no one answer my query in have dialled the pf cm care no. Lots of time the no. Is still busy, not reachable the same things were happened somewhat can i do i really don't and i also visit one of the office in dwarka sec - 23, new delhi but no one treat me good there. Actually i hadn't resign from my last premises so can i eligible for my whole amount and another issue is that in 2008 i also worked with another company spanco bpo gurgaon for at least 6 months but in the members passbook there is only 1 pf account instead of 2 pf accounts and please from and the below details and kindly suggest me what can i do. I hope the issue will get resolved soon.
Uan.[protected]
Pan no. - alipj2788d
Regards
Dipesh jaiswal