Employee's Providents Fund Organisation [EPFO] — epf claim rejected

I have applied for my epf settlement on 31 may'17 and received a message from epf that my request is received on 17 june and is under process. Today i checked the status and found it has been rejected because of the authorised officer signature did not tally.
My uan is activated and my adhar is linked to my epf.

I should not have been penalized for a mistake from my previous employer.

Please advise on the same as i needed the money urgently.
Uan#[protected]
Yog raj verna
Claim form 19 for pf request id_
[protected]