Employee's Providents Fund Organisation [EPFO] — epf online claim settled but not credited

Address:

Faridabad, Haryana, 121002

Dear sir /madam
On 14th feb 2018 i applied for advance epf claim, on 23rd feb 2018 i got message that my claim settleled and sent via neft. Same will be credited in 3 days. But it is more 21 days no money credited in my bank account. But the claimed amount got deducted from my epf passbook and showing withdrawal in employee share.
But till date i have not received any update regarding my claim amount. My pf office is in kandavali. Malad mumbai, they also not replying anything and helping in finding out the status of my withdrawal amount. What should i do. Whom should i contact, who can help me out to resolve this, i am very tensed about my money as claim amount was 2 lakhs.