Employee's Providents Fund Organisation [EPFO] — pf account has been settled on 24.01.2018 but not received the amount till

Address:

Tiruvannamalai, Tamil Nadu, 632403

Dear sir/madam

Am vijay from chennai, my pf and uan details are below

Uan no :[protected]
Pf number - tbvlr[protected]
Pf office location - vellore, tamilnadu

Due to my resignation of my previous organization, i have closed my above pf account and provided the respective forms for closure
I used to track my settlement status frequently, i have checked the status online and it states that account settled and the payment has been sent through neft on 24.01.2018, but still now amount has not received to my account, i have called to pf office and asked the response of them is very poor and they told don't know, wait for another 5 days
I have closed my account due to urgent medical expense but it is taking too long and no proper response from pf office