Emtex Engineering Pvt Ltd — the item was broken and cannot use

From,
Mr. Jinto poulose

To,
Emtex engineering pvt ltd
Ghitorni
Delhi

Dear sir,
We have received borosil 100 mm flange desicators 1 nos on 14 03 2018 vide your inv no. Sbw[protected] dated[protected] and we have paid full amount as per your invoice for rs. 6127/- as cash. Thank you for continuing to make timely delivery.
Unfortunately, the item in this invoice, is hereby rejected and return back to you due to this item is not in usable condition (The item was broken). Details of the returned items is follows.
1. Borosil 100 mm flange desicators 1 nos
So, please receive this returned item and and as per telephonic discussion we had to the number[protected], send another one immediately due to our lab work is stopped due to the absence of this item
Let me know if you have any questions, please feel free to contact to the number [protected] (Mr. Jinto poulose) regarding how to solve this matter and eliminate a re-occurrence in future.
Best regards,
For
Jinto poulose