Emudhra — not able to use dsc due to pin related issue

Address:

Bikaner, Rajasthan, 334001

We purchased a digital signature certificate of emudhra whose serial number is spg2255708 back in september 2019. The dsc was not in use until it was made compulsory by government of rajasthan in jan 2020.
When we tried to use the dongle for the first time, it was asking for a pin.
We were told by the customer care officials constantly repeated that the pin is 12345678 but the pin attempts failed due to which now we are left with just 2 more attempts.

Now, as a consumer it was not our fault that the default user pin set by you is not working. Kindly do the needful to resolve the issue otherwise we will have no other option but to opt for legal help via consumer court as we are facing heavy loss due to non use of dsc

Complainent:- dr. Anupama taneja
Mobile :- [protected]