Emudhra — Not refunding My amount

Here I would like to mention that, there is a huge communication gap between technical team and accounting team. I made 2 payments on the same Day respectively for 2 different products details as below: Also posted the automated emails received after successful payment.

Product Purchase Reference No. Invoice No.
DGFT Signature Certificate - One Year- With Token A6-128549 29RT21021715

Product Purchase Reference No. Invoice No.
Class 3 Organization Signature Certificate - Two Year- With Token A6-128621 29RT21021778


Invoice No. 29RT21021715 which was the first purchase made by me of Rs.2742/- (including GST) with the help of your executive Mr. Abhishek and not used by us. But the product suggested was wrong for IEC code application because it required Class 3 Certificate. Later when I called to your customer care support team and spoke with Ms.Lekhana she suggested to purchase the class 3 product Invoice No. 29RT21021778 of Rs.3185/- (including GST). She told that they will hold token here and refund you the previous amount of Rs.2742/- back to your account within 5 working days.

But only Rs.531/- was refunded to my account on 01/03/2021.

Now the question is where is my balance amount of Rs.2211/-??

They told me to share my bank statement, it was shared by me. Still they are sending me the same statement which I have already shared with them

For their reference I sent them invoice copies of both the transaction made by us and also my bank statement.

Ms.Lekhana. Mr.Manoj and Mr.Parth are aware about it, but why they are not taking any responsibility of this ?? They trying to hide their mistake and making, us fool. I trusted them, so I did another payment immediately on the same day.

They are fraud don't trust them... your money is not going to get you back ... I'm doing follow up since February 2021... They are not bothered...