[Resolved]  Emudhra — undue delay in processing the application

Address:Ernakulam, Kerala, 682019

I have applied for a DSC in 14th Of January 2019, after 4-5 days of discussions (#794006). After making the payment on 14th, the team who requested (Ms. Hemalatha and Jugnoo Mishra) went silent till 18th February 2019 (for over a month). After raising multiple tickets (comms are #400716, #677508, #794070, #966244), finally they have asked to send the documents on email by Ms. Hemalatha and Jugnoo Mishra separately. I have sent the available documents and they have asked to send bank statement and bylaw copies, they are also sent. Then they have asked to send the documents together in one pdf. That also is send. Here comes the last shocker. One Ajeej Ahmadan mailed me to give my contact number and I replied. Of course in 5 min he calls back and asked all the documents all over agains. Hell is the interaction with them. When I asked him how many time I should send the documents, he cut the phone. Very pathetic service. Is there in this world to correct them. ???

We are not able to participate in tenders because of the non-receipt of the DSC and perhaps they are least bothered. This is how they support Co-operative Societies registered under MoA, GoI.
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Mar 31, 2019
Complaint marked as Resolved 
eMudhra customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2019
eMudhra Customer Care's response
We have processed the application and the same is communicated to customer.
Complaint comments 

Comments

It was communicated that the DSC is processed. The sheer omissions of concerned from emudra has caused irrecoverable and consequential losses to Caramco and no one is there to even patiently hear the same. Unless, someone realises the services they offer has a significant bearing on the care and time they spend on service requests, these type o[censored]npleasant situations will recur. But who cares ? Customer Satisfaction now remains a phrase to crack jokes by emudra and many other organisations.
DSC Received 26-4-19
B.Biswas's reply, Apr 27, 2019
DSC Received -26-4-19

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