Enrich Salon — cheating of customers - tardeo sobo central branch

Address:

Mumbai City, Maharashtra, 400034

To - enrich salon customer service.

This mail is with regards to the terrible and cheatful sevice offer by enrich salon at tardeo sobo central branch.

I went to tardeo sobo branch on this last saturday late evening around 2150 hrs for just just an eyebrow and upper lip threading. On that i was put offer an offer that if you buy 2 keratasse shampoos u are eligible for points ranging from 100 up to 2500 points for which u need to spin a wheel on the tab. I first spin gave me 2250 points and the lady on the counter named jenny said it was a trail spin and u need to do it again.. Later i was told to do a second spin and i did it and on that i got 2500 points which pretty surprised her and on top of that she said that too was a trail spin and told me to do a third spin.. May be she was waiting for my points to come to a smaller amt and this is the way u people keeping fooling customers hence i refused to do it again and said that i will not do it again as i did not ask for trial spin. To top it up she sends me a photo on my phone showing 200 points post me leaving the salon for which i have not even touched the spin post me getting 2500 points..

Does enrich think customers are fools???

U may check my records and i practically visit this branch every week and u may also check my billing till date.. So many times there are errors and mistakes done by them at billing counter but all this while i have kept quiet so that i don’t spoil my long term association with them as some people working in that salon are so very nice and just like friends to me..

But this time the behaviour and the way this was handled is completely unprofessional..

I need it in writing that i need my 2500 points which i have earned it and compensation towards the same..

I wait for your revert else it does nothing take long to take this matter to the next level.

Thank you
Parizaad arjani

Sent from my iphone