| Address: | Mumbai City, Maharashtra, 400072 | | Website: | www.enrichsalon.com |
I had booked for home service on 01-May @6pm
Cartridge wax was used for waxing. First cartridge had no issues. When the beautician warmed the second cartridge in the microwave for 2 mins and then applied, the cover just opened and the hot wax spilled over the leg . The skin got peeled off badly. Have attached the pic for reference.
Called up immediately, the official spoke to the beautician but did nothing. Logged a written complaint with the customer care on 3rd May. Varun Nair, Asst Manager called up and he said it was the mistake by the beautician as she heated up for 2 mins as against the protocol of 30-40 secs.
On 10th May, this is what I get as response - "Trust our skin expert and salon team had been in touch with you and also wish to inform you that we have credited 2094 gift card points to the enrich account". The amount 2094 is what we had paid the beautician for the service on 1st May.
Cannot mention the inconvenience caused by the pain and daily cleaning of the wound. My husband is a doctor and hence all this was taken care by him. To list the other inconveniences:
1. She is a marathon runner, but cannot run as she cannot even properly walk as the burn has happened on the knee fold.
2. She is doing her internship at Colaba. She used to travel by train from Ghatkopar. But she has to take a cab.
3. She is not able to wear jeans, slacks, etc, had to shop a good no of knee above dresses.
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Now that I know that it's a mistake happened by an untrained beautician, I want a huge amount as compensation.
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