[Resolved]  Sony Micro HiFi Cmt - Eh10 — Remote service or replacement

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Chennai, Tamil Nadu

Dear Sir,
3-years ago I bought a SONY Micro 3-in one (CD,Tuner,tape) Model.No-CMT-EH10 in SONY world.Even now the set is functioning well.But suddenly the remote (RM-SC 30R) now started malfunctioning.I had approached your service station at Ashok nagar,but they did not try sincerely for the new unit (nor could service) and said it was not possible to get a new one.It is obligatory for the manufacturer to give service support to their products at least for a decade.Now it is very disappointing that I couldn't get service support from you.Now I and my friends and relatives also hesitating to buy SONY products fearing service support in future.This not only affects your products sale and also creates a bad impression about ur service dealers unfriendly attitude towards customers.Now I request you to do the needful regarding the service or replacement (new unit which I am ready to purchase) of the Remote.
Thanks & Regards
N.Ramachandran
Note : Your early action is heighly appreciated.