| Address: | Mumbai City, Maharashtra, 400090 |
On 3rd oct 2027, called the reception of envi, inorbit malad, to find out if there is any birthday offer since i have a membership and also shared my name and mobile no. To check. Since i was told that i would be getting % discount equal to my age, i took the appointment for services. I was also asked to carry my i-card to confirm the birthday. I was given an appointment and reached the place in 15 mins. After availing the services i am told that i will not be getting the discount as i have not completed 1 year of membership. When i said that i had confirmed before opting to come for the services, i was rudely told that it is my duty to check the membership form and agreement that i will get the discount only after 1 year. This is cheating and don't expect such kind of customer service. Only because it was told that i would get the birthday discount of 47% since tomorrow is my 47th birthday i spend on services worth 4800 and then you do not offer the discount. This is very bad and has upset me on my birthday. This is just money making gimmick and envi does not actually mean to provide any customer experience otherwise you would not treat the client in such a manner. I had other salon offers and i would have happily taken those as they were also offering birthday discounts. I have been fooled and will not got the envi ever again. I request the refund of money fooled out of me. Was this information helpful? | 
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