EPFO — money not settled

Address:

B-1512 galaxy royale gaur city 2, Ghaziabad, Uttar Pradesh, 201009

I nisha balmiki pf employee with uan number
[protected] has submitted the claim on 3rd of october and since then it is under process
I wanted to withdraw the amount due to serious illness if my family member but the epfo department employees do not receive calls and hence the status remains unchanged
Please help to settle the amount asap. That will be very helpful