Epson India — Complaint regarding malfunctioning L380 printer No.*X6NY068653* since its purchase

Sir,
I have purchased the L3110 printer No.*X6NY068653* on[protected] and since its purchase it not functioning properly . Upto this time since its date of purchase I have made 9 times complaint to customer care details are as below_
Sl. No. Date of complaint Proposed time for Rectification
As per Stander days by customer care
(1). [protected] 03 days
(2). [protected] 03 days
(3). [protected] 03 days
(4). [protected] 03 days
(5). [protected] 03 days
(6). [protected] 03 days
(7). [protected] 03 days
(8). [protected] 03 days
(9). [protected] 03 days

The said item was supplied by M/s Fateh infotech Hoshiarpur, Punjab, India who is also having a authorized service Center of your product. He has charged Rs. 12, 500/- against a printed price on the packing as MRP 11, 899/-. The said dealer is not providing me any copy of the bill and replying very rudely. Your intervention is necessity of the time. It pertinent to mention here that I am already in possession of one L130, and l380 ( Qty 02 Printers) which are still working very nicely. I am small shop keeper and loosing my business. That since its purchase Scanner, two ink tube, Ink motor have been replaced yet the product is not giving proper service and supplier M/s Fateh Infotech is not bothering and have blocked my whatapp No. also, The reputation of product is being hampered due to his lackness behavior . I though of informing you sir for sorting out my problem before going toconsumer Court.
Hence it is therefore prayed my product please be replaced with new one and get me excess amount refunded with interest and advise the supplier to provide me proper GST Bill.

With regards
Salinder Singh Garha
For
Baljeet Internet Cafe,
Mobile No.[protected] ( INDIA)
email:[protected]@gmail.com
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Epson India customer support has been notified about the posted complaint.
Jul 11, 2021
Updated by Salinder singh garha
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Epson India — Complant regarding malfuctioning L380 printer No.*X6NY068653* since its purchase
S
Salinder singh garha
Jul 11, 2021
Mark as Resolved

Sir,
I have purchased the L3110 printer No.*X6NY068653* on[protected] and since its purchase it not functioning properly . Upto this time since its date of purchase I have made 9 times complaint to customer care details are as below_
Sl. No. Date of complaint Proposed time for Rectification
As per Stander days by customer care
(1).[protected] days
(2).[protected] days
(3).[protected] days
(4).[protected] days
(5).[protected] days
(6).[protected] days
(7).[protected] days
(8).[protected] days
(9).[protected] days

The said item was supplied by M/s Fateh infotech Hoshiarpur, Punjab, India who is also having a authorized service Center of your product. He has charged Rs. 12, 500/- against a printed price on the packing as MRP 11, 899/-. The said dealer is not providing me any copy of the bill and replying very rudely. Your intervention is necessity of the time. It pertinent to mention here that I am already in possession of one L130, and l380 ( Qty 02 Printers) which are still working very nicely. I am small shop keeper and loosing my business. That since its purchase Scanner, two ink tube, Ink motor have been replaced yet the product is not giving proper service and supplier M/s Fateh Infotech is not bothering and have blocked my whatapp No. also, The reputation of product is being hampered due to his lackness behavior . I though of informing you sir for sorting out my problem before going toconsumer Court.
Hence it is therefore prayed my product please be replaced with new one and get me excess amount refunded with interest and advise the supplier to provide me proper GST Bill.

With regards
Salinder Singh Garha
For
Baljeet Internet Cafe,
Mobile No.[protected] ( INDIA)
email:[protected]@gmail.com
Was this information helpful?
No (0)
Yes (1)
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