Epson India — epson l405

Address:

603103

Please refer to JR number of my complaint - INC[protected]. My customer number is IN[protected].

With reference to the above complaint, it has been more than 30 days since the issue is not resolved. None of your mentioned Service Center you mentioned is ready to serve even after me given appointment. Lakshmi System and Technology is very rude in attending customer calls and denies any of the time options that I put forth. In fact, they are wrong in making claims that they are ready to serve the customer. I've attached proof of vendor not responding from my SMS log. I am also attaching proof of Work order sheet dated 31st March 2018 from which vendor has not responded. Because of no response from vendor, I had to raise follow-up complaint with Epson dated 09th April 2018.

It is very disappointing to note that Epson and vendor/Asscoiates is procrastinating for more than 30 days from the date of first service visit. This clearly shows that Epson is not interested in resolving the complaint. If Epson doesn't respond to my complaint within 3 business days, then, I'll have to take a legal action against Epson for deficiency in service.